Telephone Answering

With our personalised Telephone Answering Services, our professional receptionists answer your calls in your company name and if required, forward them to any location. Services can be set up in a matter of hours, it’s the perfect way to give your business a professional and established presence, especially when used in conjunction with our Business Address service.

Connect

£55 / MONTH

This service provides you with a unique London telephone number, which is seamlessly and automatically diverted to a number of your choice, this can be a landline or mobile. A voicemail service is also provided with this service, therefore should you be unable to answer, your callers will automatically be able to leave a message on your personalised voicemail.

apply now

Response

£85 / MONTH

A unique London (0207) Telephone Number, with calls answered in your company name, callers are advised you are unavailable or you can inform us of a personalised response you’d like us to relay, for instance: *client name* is unavailable’, ‘on conference call’ at the moment or ‘in a meeting’. Callers are then given the option to leave a message on your personalised voicemail, voicemail messages are then delivered to you seamlessly by email.

apply now

Link

£85 / MONTH

A unique London (0207) Telephone Number, with calls answered in your company name, calls can then be patched through to any location, callers are introduced to you by our receptionist, if you are unavailable or choose not to take the call your callers are politely offered your personalised voicemail to leave a message, voicemail messages are then delivered to you seamlessly by email.

  • £85.00 per month
  • Plus £1 per incoming call
  • Call charges @ BT rate for the duration of the call once transferred.
apply now

Link Plus

£130 / MONTH

A unique London (0207) Telephone Number, with calls answered in your company name, calls can then be patched through to any location, callers are introduced to you by our receptionist, if you are unavailable or choose not to take the call your callers are politely offered your personalised voicemail to leave a message, voicemail messages are then delivered to you seamlessly by email.

  • £130 per month 
  • Inclusive of all incoming calls
  • Call charges @ BT rate for the duration of the call once transferred
  • Recommended if you expect to receive more than 40 calls per month.
apply now

FAQ Telephone Answering Services

Callers who wish to leave messages for you will be offered your personalised voicemail to leave a message or we will leave a message on their behalf, messages are then sent to you seamlessly by email via our unified messaging system. You can then play the message from your email.

We can allocate to you a unique number, you can then present this number as your new business number or redirect your calls to this number for our Team to answer your calls.

Each of our clients have their own diary management record on our data base, which is screen popped once your unique number is dialled Our Receptionists answer the calls as per your custom call script while taking their name, and company and any relevant information required to transfer the call or to take a message. 

Our answering rate currently is 98.5% within the average ring time of 4 rings. 

All calls are answered in your company name. 

Diverting your calls to us is simple and easy, you will need to decide whether you want:
1. All calls to be diverted
2. All calls to be diverted if your line is busy.
3. All Calls to be diverted after a certain number of rings

Of course. You can choose to use the diverting option only when you want our team to take your calls.

Each of our clients have their own diary management record on our data base, which is screen popped once your unique number is dialled.  Call handling instructions held on these records are used to manage the call.

Monday to Friday 9am to 5.30pm

Of course we can provide you a telephone answering service. We will still need to allocate a unique number. You will then have to instruct your existing phone service provider to divert your calls to the new number we have given you.