The difference between a Call Answering Service and a Virtual Receptionist are?


WRITTEN BY Phillipa Fordham ON 21 April 2022

The variations between a Virtual Receptionist and a Call Answering Service could influence you toward one provider as opposed to another.

Look Professional

Many businesses find that using a telephone answering service improves their professional image and allows them to better compete with their competitors.

But what makes A Virtual Receptionist different to a Call Answering Service?

A Call Answering Service

Call Answering services tend to handle calls in high volume, they usually operate 24hours and can provide emergency and call-out responses. Call reactions can be scripted and usually messages are taken, although calls can be transferred.  Answering services are usually call centre based with targeted call allowance and response times, call handlers are usually given targets and rewarded accordingly. 

Your Own Virtual Receptionist 

A virtual receptionists can handle many of the same tasks an in-office receptionist would, however remotely, usually Virtual Receptionists are more connected to your business, they recognise your repeat and regular callers, greeting them accordingly, they interact far more with your team and can forward or transfer calls to you and your colleagues. VR’s may also perform simple diary management tasks and can be a great resource when trying to locate a team member’s whereabouts.  And if you miss the office banter, they’re usually available for a chat about the weather and what you got up to on the weekend. 

Both Services would allow you to avoid interruptions while you concentrate on the many tasks involved in running a business!

If you’re not certain about the sort of support your business needs, it can be difficult to make a choice between the two services as the lines blur with both services offering support to answer calls.  However, the overlap between the two requires thought about the types of callers you’ll be expecting.  

To simplify which sort of service you need, initially consider the nature of your callers and the level of service delivery and impression you wish to create. 

You may only need a warm, polite, and professional person to answer the phone when prospects and customers call.  But you may truly need a support team, that are prepared to deliver a higher level of service, not scripted or timed, act as a member of your team and manage calls as defined by you to ensure you streamline efficiently a proper workflow. 

Our Virtual Receptionists

  • Deliver Exceptional Service 
  • We are a small UK team situated in an office in the heart of Mayfair, London
  • We will get to know you personally, on a first name basis
  • We are not a call centre, and will be familiar with repeat callers and how you like your calls handled
  • Your clients will receive consistency and continuity regarding the level of service
  • Calls answered within 3 rings 98% of the time
  • Our Virtual Receptionists are trained professionals, not only in telephone etiquette and our processes, but also in how to manage your companies calls specifically.

Have you ever had to call a company and get the dreaded voicemail answering machine at the other end of the phone? Studies have shown that 7/10 callers will hang up! Therefore, it’s important that any incoming calls for your business are answered. If you’d like to find out more get in touch.