Help and questions · VOffice London

A virtual office gives your business a professional address, telephone answering and somewhere to meet clients, without renting an office. VOffice provides a Mayfair or City of London address, a receptionist who answers in your company’s name, and meeting rooms at 49 St James’s Street, all on monthly terms.

You choose the services you need and add others as your business grows.

Send us an enquiry or call 020 7917 9917. We’ll talk through what you need, then send our application form, which asks for your company details and identity documents. Once the checks are complete, your service begins.

Already know what you want? Start your application.

As an Authorised Corporate Service Provider (ACSP No. AP016696), VOffice is required by UK anti-money-laundering regulations to verify every client before providing an address or other services. It protects you, us and the reputation of the address.

The application asks for certified copies of your certificate of incorporation and proof of your registered address.

Once your identity checks are complete, we set up your service the same day. Call 020 7917 9917 if you need to start by a particular date.

Every new account has a one-off £100 setup fee, which covers the identity checks we’re required to carry out.

Yes. Many members combine a London address with telephone answering and book meeting rooms as they need them. Everything is managed by one team, with a personal account manager for your service.

A virtual receptionist answers your business calls live, greeting each caller with your company name. Depending on your instructions, they put the call through to you, take a detailed message, or politely screen out sales and nuisance calls.

VOffice can also book appointments and handle outbound customer service calls. See telephone answering.

Every call is answered by our own team, based in Mayfair, London. We never send your calls to an overseas call centre.

Yes. Divert your current number to the line we give you and your callers won’t notice any change. If you’d like a new London number, every answering membership includes a dedicated 0207 number.

They are the same thing. Every London number starts with 020, and numbers beginning 020 7 were the original central London range, which is why people still call them “0207” numbers. VOffice provides 020 7 numbers.

Messages reach you by email, with the caller’s name, number and reason for calling. Voicemails arrive by email as audio attachments. You can change how and where messages are delivered at any time.

Our receptionists answer Monday to Friday, 9am to 5.30pm. Tell us how you’d like calls handled outside these hours, for example sent to voicemail and delivered to you by email.

A dedicated London number starts at £60 a month with VO Connect. Live answering in your company name starts at £90 a month. On Link, each transferred call costs £1. Prices exclude VAT, and every plan runs month to month with one month’s notice. Compare plans.

Choose 49 St James’s Street, London SW1A, on the edge of Mayfair, or Blackwell House, Guildhall Yard, London EC2, in the City. Both include full mail handling. See the addresses.

Yes. Your VOffice address can appear on your website, business cards, letterhead and correspondence, so you never need to publish your home address.

Your post is received and handled personally by the VOffice team. You choose what happens next: we scan and email it to you, forward it anywhere in the world, or hold it for you to collect.

We forward post as it arrives, or on a set day each week if you prefer. Forwarded post is sent in a new envelope and charged at Royal Mail postage plus a 15% handling fee.

Scanning is an optional extra. Have every letter scanned and emailed as it arrives for £15 a month (up to 40 letters), or, if we’re holding your post, ask for a single item to be scanned for £1 a letter.

We accept small parcels, but we can’t take large items or anything high-value that needs special storage.

Yes. We let you know each time something arrives, and you can collect it from your VOffice address, at St James’s Street or Blackwell House, between 9am and 5pm, Monday to Friday.

Yes. Add our registered office service for £25 a month and use your London address for Companies House and official legal correspondence, subject to our standard compliance checks.

Since March 2024, a registered office must be an “appropriate address”, where documents will reach someone acting for the company. A PO box no longer qualifies. A staffed address like ours does.

An Authorised Corporate Service Provider (ACSP) is a business registered with Companies House and supervised under UK anti-money-laundering rules to provide company services. VOffice is an ACSP, registration number AP016696.

Yes. Virtual offices are a long-established, legal way for UK businesses to have a professional address and reception. Reputable providers verify every client’s identity under anti-money-laundering rules, as VOffice does.

You can receive HMRC correspondence at your VOffice address. When registering for VAT, HMRC asks for your principal place of business, which should be where the business is run day to day. If that’s somewhere else, check with your accountant which address to give.

Possibly. Google decides eligibility based on how your business serves customers, and a virtual office address isn’t automatically eligible. Check Google’s current guidelines before you create or update a profile.

Two rooms at 49 St James’s Street. The Piccadilly Pod is a private, soundproof room for one to four people, ideal for video calls and one-to-one meetings. The St James Room seats up to eight, with a high-resolution screen, AV and full catering. See the rooms.

The Piccadilly Pod costs from £20 an hour for members (£75 for guests). The St James Room costs £75 an hour for members and £105 for guests, with half-day and full-day rates. Room setup, AV and Wi-Fi are included. Catering is extra, and prices exclude VAT.

No. Anyone can book at guest rates. Members of the VOffice Club save up to 40% on every booking.

Yes. Cancellation is free up to 48 hours before your booking, and we’re flexible about rescheduling, subject to availability. You can book up to six months ahead.

Yes, from tea and coffee to a full lunch from our menu. You’re also welcome to bring your own caterer.

We’re just off Piccadilly. The nearest Underground stations are Green Park and Piccadilly Circus. There’s street parking nearby, and the nearest car park is RCP on Arlington Street.

No. Every VOffice service runs on rolling monthly terms. You can upgrade, change or cancel with one month’s notice.

No. Our prices exclude VAT, which is added to your invoice.

Yes. Move between telephone answering plans, add a registered office or another service, or scale back, whenever your business needs change.

Yes. Call us on 020 7917 9917 and we’ll put together a rate for regular or long-term bookings.

VOffice is an independent, family-run business founded in London in 1980 by Richard Nissen and now led by Managing Director Anthony Nissen. A small London team looks after more than 1,000 businesses. Our story.

A basic virtual office gives you an address. VOffice gives you a London office with a real team behind it: our London reception team answers your calls, your post is handled with care by people who know your business, and you can meet clients in our rooms. Your London office, managed by us.

The VOffice Club is an optional membership, separate from your services, with up to 40% off meeting rooms, a virtual assistant for printing, recruitment and travel, introductions to our supplier network and networking with fellow members. It costs from £75 a year for VOffice clients and £150 for others. About the Club.